Returns & Complaints

How can I make a complaint?

If there is something wrong with a delivery or a product, please contact our customer service. The quickest way is via WhatsApp. Please state your order number in your message and send us informative photos so that we can resolve your request as quickly as possible.

How can I return something?

With Wundermix you have an extended Right of return within 30 days from receipt of the goods so that you can check the products you have ordered at your leisure. If an item you have ordered does not meet your expectations, you can use our Returns portal initiate a return shipment.

Return options:

1. request DHL return label

We will be happy to provide you with a prepaid DHL return label for returns from Germany, which you can request via our returns portal which you can request via our returns portal.

If you use a returns label provided by us, we will charge a flat-rate returns fee of 5,90 € with the refund.

You can post the return at any DHL packing station, in any DHL branch or with your DHL delivery person.

2. postage yourself

You can of course also send your return to us with sufficient postage using a parcel service of your choice.

Please address your return to:

Wundermix GmbH | Returns
Dirnismaning 34 D
85748 Garching b. Munich Germany

Please include a note with your order number in the return package so that we can assign it to your order.

3. bring it by in person

If you happen to be near Munich, you are welcome to bring the items to be returned to the Wundermix showroom in Garching near Munich in person:

Wundermix GmbH | Showroom
Dirnismaning 34 D
85748 Garching b. Munich

Opening hours: Tue.-Fri. 9.00-12.00 o'clock

Please have your order number ready when you visit.

Please ensure that the products you wish to return are handled with care and that the packaging is safe for transportation.

The product packaging is not suitable as shipping packaging! If you no longer have our shipping carton, please return a product to be returned in a suitable shipping carton.

Thank you for your understanding that we can only refund the full purchase price for goods that we receive back in their original packaging and in a clean condition.

Avoidance of returns

To avoid having to arrange a return shipment in the first place, please note the following:

  1. Before completing your order, check that all items are compatible with your food processor model.
  2. Please read the product description in full so that you are fully informed about the product before you buy it.
  3. If you have any questions that are not answered in the product description, please do not hesitate to contact our customer service before purchasing.
  4. If you have any difficulties using a product you have ordered, our customer service team will be happy to help and advise you.

Please note that the procedure described above is not a prerequisite for the effective exercise of the right of withdrawal. You can find information on your right of withdrawal here: Revocation