Returns & Complaints
Something doesn't fit or arrived damaged? No problem – here you'll find everything you need to arrange a return or submit a complaint quickly and easily.
How can I submit a complaint?
If something is wrong with a delivery or a product, please contact our customer service.
Report via WhatsAppFastest option – photos welcomeAlternatively, send an e-mail to service@wundermix.de
How can I return something?
At Wundermix you have an extended 30-day right of return from receipt of the goods, so you can take your time to check the products you ordered. If an item doesn't meet your expectations, you can start a return via our returns portal.
It's that easy
Back to us in three steps:
Register your return
In the returns portal, enter your order number and postcode and select the items.
Pack securely & drop off
Pack the items so they are safe for transport and hand them in at DHL – or send them back one of the other ways below.
Refund
We confirm receipt of your return automatically by e-mail. Processing and refund then usually take place within 5 working days.
Return options
Choose the way that suits you best:
Request a DHL return label
Flat fee €5.90We are happy to provide you with a prepaid DHL return label for returns from Germany, which you can request via our returns portal.
If you use a return label provided by us, we deduct a flat return fee of €5.90 from your refund.
You can drop off your return at any DHL Packstation, at any DHL branch, or hand it to your DHL delivery driver.
Request labelPay the postage yourself
Carrier of your choiceYou can of course also send your return to us, with sufficient postage, using a parcel carrier of your choice. Please address your return to:
Dirnismaning 34 D
85748 Garching b. München
Germany
Please be sure to include a note with your order number in the return package so that we can assign it to your order.
Drop it off in person
Showroom opening hours: Tue–Fri 9:00–12:00If you happen to be near Munich, you are welcome to bring the items to be returned to the Wundermix showroom in Garching near Munich in person:
Dirnismaning 34 D
85748 Garching b. München
Please have your order number ready when you visit and note our opening hours above.
Packaging & condition of your return
Please handle the products you want to return with care and use secure outer packaging for transport.
The product packaging is not suitable as shipping packaging! If you no longer have our shipping box, please return the product in a suitable shipping carton.
Thank you for your understanding that we can only refund the full purchase price for goods that we receive back complete, in the original packaging and in clean condition.
Avoiding returns
To avoid having to arrange a return in the first place, please note the following:
- Before completing your order, check that all items are compatible with your food processor model.
- Read the product description in full so that you are fully informed about the product before you buy.
- If you have any questions that are not answered in the product description, please do not hesitate to contact our customer service before purchasing.
- If you have any difficulties using a product you have ordered, our customer service team will be happy to help and advise you.
Please note that the procedure described above is not a prerequisite for the effective exercise of your right of withdrawal. You can find information on your right of withdrawal here: Withdrawal